Case studies: what changed for real fleet and hire desks

20 client projects, each documented from the first problem to the handover, in the words of the person who signed it off.

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Client projects
20
Fleet types covered
6
States
14
Working days per project
10 to 25
01 The register

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  1. 01A stronger opening exchange for commercial fleet inquiriesSales fleet leasing provider, Durham, North Carolina. 13 staff; one locally managed operation.Long-term and contract hire10 days
  2. 02Commercial fleet inquiries that work one-handedMinibus and crew van hire firm, Omaha, Nebraska. 16 staff; one locally managed operation.Van and truck hire operators15 days
  3. 03An FAQ built from real commercial fleet inquiries conversationsLong-term business car rental, Salem, Oregon. 4 staff; one locally managed operation.Long-term and contract hire20 days
  4. 04A proper acknowledgment for commercial fleet inquiriesElectric van hire specialist, Plano, Texas. 7 staff; one locally managed operation.Van and truck hire operators25 days
  5. 05Better conversations about commercial fleet inquiries start earlierPickup and tipper hire firm, Overland Park, Kansas. 10 staff; one locally managed operation.Construction and trade fleets10 days
  6. 06Defining what commercial fleet inquiries do and do not includeCourtesy car fleet provider, Green Bay, Wisconsin. 13 staff; one locally managed operation.Long-term and contract hire15 days
  7. 07From shared inbox to named owner for commercial fleet inquiriesChauffeur and executive car service, Columbia, South Carolina. 16 staff; one locally managed operation.Corporate fleet managers20 days
  8. 08Readable commercial fleet inquiries pages, on any screenAccessible vehicle hire specialist, Akron, Ohio. 4 staff; one locally managed operation.Van and truck hire operators25 days
  9. 09Clearing out dated commercial fleet inquiries informationLast-mile delivery van rental, Manchester, New Hampshire. 7 staff; one locally managed operation.Last-mile delivery fleets10 days
  10. 10Separate routes for commercial fleet inquiriesSmall business fleet leasing firm, Fargo, North Dakota. 10 staff; one locally managed operation.Long-term and contract hire15 days
  11. 11Connecting commercial fleet inquiries with the people nearbyRegional commercial vehicle hire, Baton Rouge, Louisiana. 13 staff; one locally managed operation.Van and truck hire operators20 days
  12. 12Proof on the commercial fleet inquiries pageBusiness van and car hire company, Frederick, Maryland. 16 staff; one locally managed operation.Van and truck hire operators25 days
  13. 13Evenings and weekends, handled properly for commercial fleet inquiriesConstruction fleet hire company, Ann Arbor, Michigan. 4 staff; one locally managed operation.Construction and trade fleets10 days
  14. 14Removing the friction from commercial fleet inquiries formsFleet management and hire company, Omaha, Nebraska. 7 staff; one locally managed operation.Corporate fleet managers15 days
  15. 15A rebuild that respects existing commercial fleet inquiries linksCorporate fleet leasing provider, Salem, Oregon. 10 staff; one locally managed operation.Corporate fleet managers20 days
  16. 16A grown-up way to change the commercial fleet inquiries pageEvent logistics vehicle hire, Plano, Texas. 13 staff; one locally managed operation.Transport and logistics operators25 days
  17. 17A side door for commercial fleet inquiries follow-upsSeasonal delivery van hire, Overland Park, Kansas. 16 staff; one locally managed operation.Last-mile delivery fleets10 days
  18. 18Tracing commercial fleet inquiries to their pagesTruck and lorry hire company, Green Bay, Wisconsin. 4 staff; one locally managed operation.Van and truck hire operators15 days
  19. 19A fallback for when the commercial fleet inquiries form failsRefrigerated van hire firm, Albuquerque, New Mexico. 7 staff; one locally managed operation.Van and truck hire operators20 days
  20. 20A handover that outlives the commercial fleet inquiries projectShort-term business vehicle rental, Akron, Ohio. 10 staff; one locally managed operation.Van and truck hire operators25 days

How is each case study written?

Each file follows the same order, so two projects can be compared line for line. Nothing is rounded up into a claim the client did not make.

Starting pointWhat the site did before we started
ProblemWhat that cost the desk day to day
What we builtThe change, and the features it used
TimelineWorking days from content approval to handover
What changedThe outcome, in the client's terms
QuoteA named contact, their role, client type and region

What the contacts said

For commercial fleet inquiries, messages always reached us. What they lacked was a name beside them, and now they have one.

Frances MarchmontAccount manager, chauffeur and executive car service, Columbia, South CarolinaRead file 07

I had stopped trusting our own commercial fleet inquiries pages because there were too many versions. Now we know where the approved wording lives.

Gloria SalisburyFleet administrator, last-mile delivery van rental, Manchester, New HampshireRead file 09

I send one link when someone calls about commercial fleet inquiries, and they find their own way from there. That did not used to be true.

Stella StocktonBookings administrator, minibus and crew van hire firm, Omaha, NebraskaRead file 02

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Questions about these case studies

Are these real clients?

Yes. Every case study on this page is a real FleetWebStudio client project, and every quote is the named contact's own words, used with permission. The business itself is described by type and region rather than by name, which is what most fleet and hire desks asked for.

Why are the businesses not named?

Fleet and hire businesses often compete for the same contracts in the same region, so most prefer not to publish which supplier runs their website. We describe each client by what it does, where it is based and how large it is, and we name the person who gave the quote.

How long does a project like these take?

The projects on this page took between 10 and 25 working days, counted from the day the client approved the content, including staff review and handover. A new site on Manifest is live in 7 days from the onboarding call.

Do the numbers in these case studies come from the clients?

The case studies describe what changed in the client's own terms rather than claiming percentages. The only figures are the timeline and the size of the business, both given by the client. We do not publish results we cannot source.

Which plan were these built on?

The work described here, inquiry forms, routing, reference pages, redirects and handover notes, is part of every plan. Plans start from $127 a month, with a $697 build fee invoiced only after launch and 5 revisions a month included.

Can I see a case study for my kind of fleet?

Use the fleet type filter above the register. If your kind of operation is not listed yet, the demo is the quickest way to see what the same work would look like with your vehicle classes and depots.

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