Case file 03 · Long-term and contract hire
An FAQ built from real commercial fleet inquiries conversations
A long-term business car rental in Salem, Oregon: 20 working days from content approval to handover, told by the person who signed it off.
- Client
- Long-term business car rental
- Region
- Salem, Oregon
- Size
- 4 staff; one locally managed operation
- Timeline
- 20 working days
- Features used
- 4
Where did the project start?
The starting point
Replies to commercial fleet inquiries questions lived in individual inboxes and habits. The explanation a caller received depended on who happened to pick up.
The problem it caused
With commercial fleet inquiries, customers rang for details a paragraph could have settled, and new colleagues learned by trial and error. The same explanation was rewritten weekly, never identically.
What did we change on the site?
Recurring questions were gathered into a focused FAQ covering fleet specifications and depot collection instructions. The staff member responsible for each subject checked its answer, and anything needing individual advice is directed to a conversation instead.
How long did it take?
20 working days after content approval, including staff review and handover.
Content approved
The long-term business car rental signs off the content and the plan. The working-day count starts here.
Build
Recurring questions were gathered into a focused FAQ covering fleet specifications and depot collection instructions.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
20 working daysWhat changed for the team?
When it comes to commercial fleet inquiries, there is one place to check how something works, for customers and colleagues alike. Everyday queries are answered on the page; anything specific is still settled person to person.
Every answer on the commercial fleet inquiries page was checked by the person who owns that subject here. It reads like us because it is us.
Front office supervisor, long-term business car rental
Salem, Oregon
Want the same result for your long-term and contract hire desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
20 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
Recurring questions were gathered into a focused FAQ covering fleet specifications and depot collection instructions. The staff member responsible for each subject checked its answer, and anything needing individual advice is directed to a conversation instead. It used staff-reviewed faq, topic grouping, named content owner, contact links for individual questions.
Who is the client?
A long-term business car rental in Salem, Oregon (4 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Bernard Iverson, front office supervisor, and is used with permission.
Would the same work fit a long-term and contract hire provider like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.