Case file 07 · Corporate fleet managers
From shared inbox to named owner for commercial fleet inquiries
A chauffeur and executive car service in Columbia, South Carolina: 20 working days from content approval to handover, told by the person who signed it off.
- Client
- Chauffeur and executive car service
- Region
- Columbia, South Carolina
- Size
- 16 staff; one locally managed operation
- Timeline
- 20 working days
- Features used
- 4
Where did the project start?
The starting point
Requests about commercial fleet inquiries landed in a shared inbox that several people watched between other duties. Nobody could see who had taken responsibility for what.
The problem it caused
With commercial fleet inquiries, some inquiries got two answers and others got none. Holiday cover turned into a forensic exercise through the inbox before anyone dared reply.
What did we change on the site?
Each request arrives with vehicle class, operating area and hire period, is assigned to a responsible person, and shows its follow-up state. Cover is arranged in advance, not discovered in a crisis.
How long did it take?
20 working days after content approval, including staff review and handover.
Content approved
The chauffeur and executive car service signs off the content and the plan. The working-day count starts here.
Build
Each request arrives with vehicle class, operating area and hire period, is assigned to a responsible person, and shows its follow-up state.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
20 working daysWhat changed for the team?
When it comes to commercial fleet inquiries, ownership is no longer a matter of whoever happens to notice first.
For commercial fleet inquiries, messages always reached us. What they lacked was a name beside them, and now they have one.
Account manager, chauffeur and executive car service
Columbia, South Carolina
Want the same result for your corporate fleet managers desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
20 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
Each request arrives with vehicle class, operating area and hire period, is assigned to a responsible person, and shows its follow-up state. Cover is arranged in advance, not discovered in a crisis. It used assignment rules, follow-up status, backup owner, internal request summary.
Who is the client?
A chauffeur and executive car service in Columbia, South Carolina (16 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Frances Marchmont, account manager, and is used with permission.
Would the same work fit a corporate fleet manager like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.