Case file 11 · Van and truck hire operators
Connecting commercial fleet inquiries with the people nearby
A regional commercial vehicle hire in Baton Rouge, Louisiana: 20 working days from content approval to handover, told by the person who signed it off.
- Client
- Regional commercial vehicle hire
- Region
- Baton Rouge, Louisiana
- Size
- 13 staff; one locally managed operation
- Timeline
- 20 working days
- Features used
- 4
Where did the project start?
The starting point
Descriptions of commercial fleet inquiries ignored locations entirely. Which number applied to which area was insider knowledge.
The problem it caused
With commercial fleet inquiries, calls arrived at whichever office the directory happened to list first. Staff transferred customers who had done nothing wrong, and the form knew nothing about locations.
What did we change on the site?
Local contacts now sit beside the descriptions they serve. The chosen location travels with the inquiry into the staff notification, together with vehicle class, operating area and hire period.
How long did it take?
20 working days after content approval, including staff review and handover.
Content approved
The regional commercial vehicle hire signs off the content and the plan. The working-day count starts here.
Build
Local contacts now sit beside the descriptions they serve.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
20 working daysWhat changed for the team?
When it comes to commercial fleet inquiries, the location stays attached to an inquiry from the first click to the staff reply.
Customers asking about commercial fleet inquiries no longer have to guess which of us to call. The site makes that decision obvious.
Operations manager, regional commercial vehicle hire
Baton Rouge, Louisiana
Want the same result for your van and truck hire operators desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
20 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
Local contacts now sit beside the descriptions they serve. The chosen location travels with the inquiry into the staff notification, together with vehicle class, operating area and hire period. It used local contact panel, location selection, location-aware notifications, opening hours.
Who is the client?
A regional commercial vehicle hire in Baton Rouge, Louisiana (13 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Warren Melrose, operations manager, and is used with permission.
Would the same work fit a van and truck hire operator like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.