Case file 01 · Long-term and contract hire
A stronger opening exchange for commercial fleet inquiries
A sales fleet leasing provider in Durham, North Carolina: 10 working days from content approval to handover, told by the person who signed it off.
- Client
- Sales fleet leasing provider
- Region
- Durham, North Carolina
- Size
- 13 staff; one locally managed operation
- Timeline
- 10 working days
- Features used
- 3
Where did the project start?
The starting point
The sales fleet leasing provider had a contact page for commercial fleet inquiries that amounted to an email link. What arrived depended entirely on what the sender thought to include.
The problem it caused
When it comes to commercial fleet inquiries, every reply began with the same round of questions just to establish the basics. When the phones were busy, that exchange routinely slipped a full day.
What did we change on the site?
The inquiry form was rebuilt to collect vehicle class, operating area and hire period before sending. Arrivals follow a fixed, readable format, carry a category label and set expectations by naming an availability review by the fleet coordinator as the next step.
How long did it take?
10 working days after content approval, including staff review and handover.
Content approved
The sales fleet leasing provider signs off the content and the plan. The working-day count starts here.
Build
The inquiry form was rebuilt to collect vehicle class, operating area and hire period before sending.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
10 working daysWhat changed for the team?
With commercial fleet inquiries, the team reading the inbox gets the essentials in the first message and can decide the right follow-up immediately.
The first message about commercial fleet inquiries finally tells me why someone is getting in touch. It is basic, and it was exactly what we were missing.
Corporate accounts coordinator, sales fleet leasing provider
Durham, North Carolina
Want the same result for your long-term and contract hire desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
10 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
The inquiry form was rebuilt to collect vehicle class, operating area and hire period before sending. Arrivals follow a fixed, readable format, carry a category label and set expectations by naming an availability review by the fleet coordinator as the next step. It used purpose-specific fields, readable notifications, clear response expectations.
Who is the client?
A sales fleet leasing provider in Durham, North Carolina (13 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Hiba Mahmood, corporate accounts coordinator, and is used with permission.
Would the same work fit a long-term and contract hire provider like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.