Case file 06 · Long-term and contract hire
Defining what commercial fleet inquiries do and do not include
A courtesy car fleet provider in Green Bay, Wisconsin: 15 working days from content approval to handover, told by the person who signed it off.
- Client
- Courtesy car fleet provider
- Region
- Green Bay, Wisconsin
- Size
- 13 staff; one locally managed operation
- Timeline
- 15 working days
- Features used
- 4
Where did the project start?
The starting point
The commercial fleet inquiries description was brief and broad. Visitors were left to fill in the gaps, and they filled them optimistically.
The problem it caused
For commercial fleet inquiries, people arrived convinced the website had promised something it had not. Staff began many calls by gently correcting the page rather than helping the caller.
What did we change on the site?
The rewrite divides content into published information, initial requests and confirmed arrangements. Fleet specifications and depot collection instructions sit beside a plain account of an availability review by the fleet coordinator, with each limitation reviewed by the business.
Features used
- Scope explanation
- Staff-reviewed limitations
- Request status wording
- Related reference links
How long did it take?
15 working days after content approval, including staff review and handover.
Content approved
The courtesy car fleet provider signs off the content and the plan. The working-day count starts here.
Build
The rewrite divides content into published information, initial requests and confirmed arrangements.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
15 working daysWhat changed for the team?
Day to day with commercial fleet inquiries, visitors can tell an inquiry apart from an accepted arrangement. The staff conversation begins with a shared understanding of what a website can settle and what needs review.
I trust the commercial fleet inquiries wording now. It is accurate about what an inquiry achieves and leaves the real decisions to us.
Client services manager, courtesy car fleet provider
Green Bay, Wisconsin
Want the same result for your long-term and contract hire desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
15 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
The rewrite divides content into published information, initial requests and confirmed arrangements. Fleet specifications and depot collection instructions sit beside a plain account of an availability review by the fleet coordinator, with each limitation reviewed by the business. It used scope explanation, staff-reviewed limitations, request status wording, related reference links.
Who is the client?
A courtesy car fleet provider in Green Bay, Wisconsin (13 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Roland Chamberlain, client services manager, and is used with permission.
Would the same work fit a long-term and contract hire provider like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.