Case file 09 · Last-mile delivery fleets
Clearing out dated commercial fleet inquiries information
A last-mile delivery van rental in Manchester, New Hampshire: 10 working days from content approval to handover, told by the person who signed it off.
- Client
- Last-mile delivery van rental
- Region
- Manchester, New Hampshire
- Size
- 7 staff; one locally managed operation
- Timeline
- 10 working days
- Features used
- 4
Where did the project start?
The starting point
Information about commercial fleet inquiries had been copied across several pages over the years. Nobody could say with confidence which copy was current.
The problem it caused
When it comes to commercial fleet inquiries, every correction triggered a search for the other copies. Some were always missed, and the contradictions regenerated.
What did we change on the site?
One page is now the maintained source for fleet specifications and depot collection instructions, with duplicates retired or redirected. The handover records who owns it, when it is next reviewed and which pages any change will touch.
How long did it take?
10 working days after content approval, including staff review and handover.
Content approved
The last-mile delivery van rental signs off the content and the plan. The working-day count starts here.
Build
One page is now the maintained source for fleet specifications and depot collection instructions, with duplicates retired or redirected.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
10 working daysWhat changed for the team?
With commercial fleet inquiries, updates are made once and verified everywhere they echo. Visitors stop meeting conflicting versions of the same fact.
I had stopped trusting our own commercial fleet inquiries pages because there were too many versions. Now we know where the approved wording lives.
Fleet administrator, last-mile delivery van rental
Manchester, New Hampshire
Want the same result for your last-mile delivery fleets desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
10 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
One page is now the maintained source for fleet specifications and depot collection instructions, with duplicates retired or redirected. The handover records who owns it, when it is next reviewed and which pages any change will touch. It used content inventory, consolidated reference, review schedule, change checklist.
Who is the client?
A last-mile delivery van rental in Manchester, New Hampshire (7 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Gloria Salisbury, fleet administrator, and is used with permission.
Would the same work fit a last-mile delivery fleet like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.