Case file 08 · Van and truck hire operators
Readable commercial fleet inquiries pages, on any screen
A accessible vehicle hire specialist in Akron, Ohio: 25 working days from content approval to handover, told by the person who signed it off.
- Client
- Accessible vehicle hire specialist
- Region
- Akron, Ohio
- Size
- 4 staff; one locally managed operation
- Timeline
- 25 working days
- Features used
- 4
Where did the project start?
The starting point
Everything useful about commercial fleet inquiries was locked in a print-formatted file. On a phone it was effectively unreadable.
The problem it caused
Day to day with commercial fleet inquiries, staff attached the entire file to answer single questions, and callers scrolled pages of irrelevant material to find one paragraph.
What did we change on the site?
The material has been rewritten as accessible page sections covering fleet specifications and depot collection instructions. Descriptive headings, anchor links and a printable summary give visitors several ways to use the same content.
How long did it take?
25 working days after content approval, including staff review and handover.
Content approved
The accessible vehicle hire specialist signs off the content and the plan. The working-day count starts here.
Build
The material has been rewritten as accessible page sections covering fleet specifications and depot collection instructions.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
25 working daysWhat changed for the team?
For commercial fleet inquiries, one source now serves the phone, the desktop and the printer. Staff share precise links, and callers stop apologizing for not finding things.
I used to apologize before attaching our commercial fleet inquiries file. Now I paste a link and the conversation moves on.
Business accounts lead, accessible vehicle hire specialist
Akron, Ohio
Want the same result for your van and truck hire operators desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
25 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
The material has been rewritten as accessible page sections covering fleet specifications and depot collection instructions. Descriptive headings, anchor links and a printable summary give visitors several ways to use the same content. It used html reference pages, descriptive headings, section links, printable summary.
Who is the client?
A accessible vehicle hire specialist in Akron, Ohio (4 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Bethany Pepperell, business accounts lead, and is used with permission.
Would the same work fit a van and truck hire operator like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.