Case file 02 · Van and truck hire operators
Commercial fleet inquiries that work one-handed
A minibus and crew van hire firm in Omaha, Nebraska: 15 working days from content approval to handover, told by the person who signed it off.
- Client
- Minibus and crew van hire firm
- Region
- Omaha, Nebraska
- Size
- 16 staff; one locally managed operation
- Timeline
- 15 working days
- Features used
- 4
Where did the project start?
The starting point
Everything about commercial fleet inquiries sat behind a long menu built for desktop screens. On a phone, the contact option only appeared after several screens of introduction.
The problem it caused
For commercial fleet inquiries, finding the inquiry option took more patience than most phone visitors had. Staff fielded regular calls from people who were lost on a page that should have helped them.
What did we change on the site?
A leaner mobile menu now leads with an overview and fleet specifications and depot collection instructions, finishing at a clearly marked inquiry option. Content order follows visitor questions rather than internal categories.
How long did it take?
15 working days after content approval, including staff review and handover.
Content approved
The minibus and crew van hire firm signs off the content and the plan. The working-day count starts here.
Build
A leaner mobile menu now leads with an overview and fleet specifications and depot collection instructions, finishing at a clearly marked inquiry option.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
15 working daysWhat changed for the team?
Day to day with commercial fleet inquiries, phone visitors reach the inquiry route without excavating the menu. The team can text a single link during a call instead of narrating a path through the site.
I send one link when someone calls about commercial fleet inquiries, and they find their own way from there. That did not used to be true.
Bookings administrator, minibus and crew van hire firm
Omaha, Nebraska
Want the same result for your van and truck hire operators desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
15 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
A leaner mobile menu now leads with an overview and fleet specifications and depot collection instructions, finishing at a clearly marked inquiry option. Content order follows visitor questions rather than internal categories. It used mobile navigation, short page sections, visible contact action, readable text sizing.
Who is the client?
A minibus and crew van hire firm in Omaha, Nebraska (16 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Stella Stockton, bookings administrator, and is used with permission.
Would the same work fit a van and truck hire operator like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.