Case file 13 · Construction and trade fleets
Evenings and weekends, handled properly for commercial fleet inquiries
A construction fleet hire company in Ann Arbor, Michigan: 10 working days from content approval to handover, told by the person who signed it off.
- Client
- Construction fleet hire company
- Region
- Ann Arbor, Michigan
- Size
- 4 staff; one locally managed operation
- Timeline
- 10 working days
- Features used
- 4
Where did the project start?
The starting point
After hours, the commercial fleet inquiries page offered a number nobody would answer and a form that asked almost nothing useful.
The problem it caused
When it comes to commercial fleet inquiries, overnight messages lacked the details a response needed. Mornings began with reconstruction across voicemail, email and half-finished forms.
What did we change on the site?
An out-of-hours contact route now records vehicle class, operating area and hire period, states when the team normally responds and explains the path to an availability review by the fleet coordinator. It never pretends an automated acknowledgment is a staff member replying.
How long did it take?
10 working days after content approval, including staff review and handover.
Content approved
The construction fleet hire company signs off the content and the plan. The working-day count starts here.
Build
An out-of-hours contact route now records vehicle class, operating area and hire period, states when the team normally responds and explains the path to an availability review by the fleet coordinator.
Staff review
The client's own staff check every change on phone and desktop before it is published.
Handover
The change goes live and the team is walked through what is new and who looks after it.
10 working daysWhat changed for the team?
With commercial fleet inquiries, overnight interest becomes a tidy morning list.
Day to day with commercial fleet inquiries, we close at night, and the website says so while still being useful. Commercial fleet inquiries arrive complete by morning.
Customer service lead, construction fleet hire company
Ann Arbor, Michigan
Want the same result for your construction and trade fleets desk?
A 30-minute demo, on your screen, of this work with your vehicle classes and depots. Plans from $127 a month.
Questions about this case study
How long did this project take?
10 working days after content approval, including staff review and handover. The count starts when the client approves the content, so time spent gathering material beforehand is not included.
What did the project include?
An out-of-hours contact route now records vehicle class, operating area and hire period, states when the team normally responds and explains the path to an availability review by the fleet coordinator. It never pretends an automated acknowledgment is a staff member replying. It used after-hours request form, staff response window, morning request summary, clear acknowledgment.
Who is the client?
A construction fleet hire company in Ann Arbor, Michigan (4 staff; one locally managed operation). The business is described by type rather than by name at its request. The quote on this page is from Geoffrey Gladstone, customer service lead, and is used with permission.
Would the same work fit a construction and trade fleet like ours?
Usually, yes. This kind of work is part of every plan rather than a separate project: plans start from $127 a month with a $697 build fee invoiced after launch and 5 revisions a month included. A demo shows what it would look like with your own vehicle classes and depots.
Open a case file of your own
Live in 7 days on Manifest, 5 revisions a month included, and the $697 build fee invoiced only after you approve the site.
Or email hello@fleetwebstudio.com and a person replies within one working day.